Resolved after 2 hours 41 minutes, affecting API, on May 14, 2025.
A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.
Affected components
Update timeline
- investigating May 14, 2025, 07:30 PM UTC
We are currently investigating an issue that occurs for some users using tickets in Tidio. We’ll have more information soon.
- identified May 14, 2025, 07:32 PM UTC
We've identified the issue with one of the 3rd party services. We're working on this as we speak.
- identified May 14, 2025, 08:16 PM UTC
The issue impacts all types of email send-outs from Tidio; however, it is only partial, and the majority of emails are expected to be delivered successfully. We continue working on the fix.
- monitoring May 14, 2025, 10:09 PM UTC
A solution is currently being implemented on the third party's end, and we are actively monitoring the situation. We appreciate your patience.
- resolved May 14, 2025, 10:11 PM UTC
The affected component is now operational. Thank you.
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