TicketNetwork incident
Checkout Degraded Performance and Possible Payment Processing Delays
Resolved after 13 hours 25 minutes, affecting Retail Sites / Sales and Braintree United States Processing and 1 more, on May 19, 2025.
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
Affected components
Update timeline
- investigating May 19, 2025, 01:51 AM UTC
Please be advised that we are currently experiencing an issue which may cause latency and timeouts in checkout, and may delay in our ability to process payments. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.
- monitoring May 19, 2025, 12:43 PM UTC
Thank you for your patience. We are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.
- resolved May 19, 2025, 03:16 PM UTC
This incident has been resolved. Please reach out to our support teams to report any problems or concerns.
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