POS11 / POS API Performance Degraded

Update timeline

1. investigating Aug 29, 2025, 01:49 PM UTC

   We are investigating an issue impacting POS11 and POS API users. For further details, check the status of this incident via status.ticketnetwork.com while we investigate the issue and work towards a fix.

2. identified Aug 29, 2025, 02:06 PM UTC

   Thank you for your patience. We have identified the root cause of this incident and our engineers are actively executing a fix. Kindly check the status of this incident via status.ticketnetwork.com, while we work on restoring services back to normal. We will provide updates as more information becomes available.

3. monitoring Aug 29, 2025, 02:08 PM UTC

   We have applied the fix and are upgrading the status of affected components to operational as performance has fully recovered. This incident will remain active until such time as we determine a re-occurrence is no longer imminent.

4. resolved Aug 29, 2025, 03:16 PM UTC

   This incident has been resolved. Please reach out to our support teams to report any problems or concerns.