Resolved after 3 hours 1 minute, on July 23, 2026.
The store is now online and services are progressively restoring. Our team will continue to monitor the situation.
Update timeline
- investigating Jul 23, 2026, 04:59 PM UTC
The Epic Experiences Store is experiencing critical network connectivity issues affecting availability of service. Our team is investigating.
- investigating Jul 23, 2026, 05:06 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2026, 05:54 PM UTC
The issue is related to an outage on cloud infrastructure provider. Our team is following the situation closely and preparing potential additional mitigation actions.
- investigating Jul 23, 2026, 06:32 PM UTC
The store is now online and services are progressively restoring. Our team will continue to monitor the situation.
- resolved Jul 23, 2026, 09:20 PM UTC
This incident has been resolved.
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