Thomson Reuters Legal incident

CLEAR Investigate Search Issue

Resolved after 1 hour 54 minutes, affecting CLEAR, on August 30, 2026.

investigating Aug 30, 2026, 12:17 AM UTC

We are currently experiencing a technical issue with the CLEAR Investigate Search feature. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

Started
Aug 30, 2026, 12:17 AM UTC
Resolved
Aug 30, 2026, 02:11 AM UTC
Duration
1h 54m
Detected by Pingoru
Aug 30, 2026, 12:17 AM UTC

Affected components

CLEAR

Update timeline

  1. investigating Aug 30, 2026, 12:17 AM UTC

    We are currently experiencing a technical issue with the CLEAR Investigate Search feature. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

  2. resolved Aug 30, 2026, 02:11 AM UTC

    This incident has been resolved.

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