Thomson Reuters Legal incident
HighQ CAN1 (Mississauga) - All instances are down
Resolved after 3 hours 55 minutes, affecting CAN HighQ (Collaborate) and CAN HiqhQ (Publisher), on February 5, 2026.
Service has been restored in HighQ CAN (Mississauga). The network issue has been resolved, and connectivity is now back up. All impacted customer instances are fully recovered/operational.
Affected components
Update timeline
- investigating Feb 05, 2026, 02:28 AM UTC
We are currently experiencing an issue with our HighQ CAN service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Feb 05, 2026, 03:10 AM UTC
Our network vendor is actively engaged, and they are investigating and working to restore service.
- investigating Feb 05, 2026, 05:56 AM UTC
Service has been restored in HighQ CAN (Mississauga). The network issue has been resolved, and connectivity is now back up. All impacted customer instances are fully recovered/operational.
- resolved Feb 05, 2026, 06:23 AM UTC
This incident has been resolved.
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