Thomson Reuters Legal incident
AI Research Slowness in CoCounsel and Westlaw applications
Resolved after 7 hours 56 minutes, affecting Practical Law US and CoCounsel Core - US and 1 more, on February 19, 2026.
The AI Research feature for CoCounsel and Westlaw is now fully restored. Our team resolved the underlying issue and services are back to normal. We apologize for the disruption and appreciate your patience. If you continue to experience problems, please contact Customer Support
Affected components
Update timeline
- investigating Feb 19, 2026, 03:29 PM UTC
We are currently experiencing an issue with the AI Research feature with our CoCounsel and Westlaw service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Feb 19, 2026, 11:26 PM UTC
The AI Research feature for CoCounsel and Westlaw is now fully restored. Our team resolved the underlying issue and services are back to normal. We apologize for the disruption and appreciate your patience. If you continue to experience problems, please contact Customer Support
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