Thomson Reuters Legal incident
Westlaw US - Deep Research and AI Assisted Research latency and errors
Resolved after 2 hours 44 minutes, affecting Westlaw US, on October 6, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 06, 2026, 03:39 PM UTC
We are currently investigating an issue with Deep Research and AI Assisted Research in Westlaw US that is resulting in prompts timing out and not returning results. Teams are engaged and actively troubleshooting the issue.
- identified Oct 06, 2026, 04:17 PM UTC
We have identified the issue and have applied a fix for Deep Research, and Deep Research prompts are now functioning as expected. We are continuing to work on resolving issues with AI Assisted Research in Westlaw US
- monitoring Oct 06, 2026, 04:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 06, 2026, 06:23 PM UTC
This incident has been resolved.
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