Textline incident

Login Issue

Resolved after 21 hours 59 minutes, affecting Textline Web Application, on June 8, 2026.

resolved Jun 09, 2026, 04:21 PM UTC

The incident has been resolved with the root cause identified as of 9:30 PM PT on 6/8/26. A faulty database migration created a race condition for a subset of records, creating various errors across a minority of users. No messages were lost.

Started
Jun 08, 2026, 06:22 PM UTC
Resolved
Jun 09, 2026, 04:21 PM UTC
Duration
21h 59m
Detected by Pingoru
Jun 08, 2026, 06:22 PM UTC

Affected components

Textline Web Application

Update timeline

  1. investigating Jun 08, 2026, 06:22 PM UTC

    A small number of customers have reported an issue with authentication failures into the application. The investigation is ongoing.

  2. monitoring Jun 08, 2026, 07:50 PM UTC

    Root cause analysis is ongoing but authorization issues have been resolved, per customer reports.

  3. resolved Jun 09, 2026, 04:21 PM UTC

    The incident has been resolved with the root cause identified as of 9:30 PM PT on 6/8/26. A faulty database migration created a race condition for a subset of records, creating various errors across a minority of users. No messages were lost.

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