Resolved after 1 hour 6 minutes, affecting Textline Web Application, on December 2, 2024.
Fix has been implemented and the site is back to normal. The issue was related to a cloud provider change that was recently implemented. New alerting has been added to prevent future incidents related to this issue.
Affected components
Textline Web Application
Update timeline
- investigating Dec 02, 2024, 06:31 PM UTC
We are currently investigating this issue.
- identified Dec 02, 2024, 07:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Dec 02, 2024, 07:37 PM UTC
Fix has been implemented and the site is back to normal. The issue was related to a cloud provider change that was recently implemented. New alerting has been added to prevent future incidents related to this issue.
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