Resolved after 6 hours 10 minutes, affecting Textline Web Application, on August 13, 2025.
The issue is fully resolved and messaging credits will be applied to impacted accounts.
Affected components
Textline Web Application
Update timeline
- investigating Aug 13, 2025, 01:32 PM UTC
A number of Textline accounts have been misidentified as HIPAA accounts following a system update. The engineering team has identified the issue is and preparing to deploy a solution to restore previous classification.
- monitoring Aug 13, 2025, 01:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 07:43 PM UTC
The issue is fully resolved and messaging credits will be applied to impacted accounts.
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