Teradici incident

Anyware Manager as a Service Outage

Resolved after 3 hours 59 minutes, affecting Anyware Manager and WestUS Gateway Cluster and 1 more, on July 23, 2026.

investigating Jul 23, 2026, 08:21 PM UTC

All services are operational.

Started
Jul 23, 2026, 05:48 PM UTC
Resolved
Jul 23, 2026, 09:47 PM UTC
Duration
3h 59m
Detected by Pingoru
Jul 23, 2026, 05:48 PM UTC

Affected components

Anyware ManagerWestUS Gateway ClusterAnyware Manager Enterprise (AME)WestUS2 Gateway ClusterWestUS3 Gateway ClusterEastUS Gateway ClusterCentralUS Gateway ClusterSouthCentralUS Gateway ClusterBrazilSouth Gateway ClusterNorthEurope Gateway Cluster

Update timeline

  1. investigating Jul 23, 2026, 05:48 PM UTC

    We are temporarily experiencing an outage that is impacting Anyware Manager and Anyware Manager Enterprise customers due to underlying Microsoft Azure service degration. This may impact users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

  2. investigating Jul 23, 2026, 06:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 23, 2026, 08:21 PM UTC

    All services are operational.

  4. resolved Jul 23, 2026, 09:47 PM UTC

    This incident has been resolved.

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