Tenderly incident

Issue on Base

Resolved after 2 hours 34 minutes, on July 17, 2025.

resolved Jul 17, 2025, 08:23 PM UTC

The incident has been resolved. And monitoring lag has been fully mitigated. All systems are functioning and back to normal.

Started
Jul 17, 2025, 05:49 PM UTC
Resolved
Jul 17, 2025, 08:23 PM UTC
Duration
2h 34m
Detected by Pingoru
Jul 17, 2025, 05:49 PM UTC

Update timeline

  1. investigating Jul 17, 2025, 05:49 PM UTC

    Currently showcasing and loading transactions for Base is not possible. Monitoring (Alerts and Web 3 Actions) are also degraded. We are investigating the issue

  2. identified Jul 17, 2025, 06:02 PM UTC

    Team has identified the potential issue and is releasing a hotfix.

  3. monitoring Jul 17, 2025, 06:45 PM UTC

    We have deployed the fix and are now observing how the system is reacting. We are loading most of the transactions on the Base Explorer, but degradation may occur. Currently Monitoring system is catching up to the lag that has been accumulated due to the outage. We expected to be in sync in ~2h.

  4. resolved Jul 17, 2025, 08:23 PM UTC

    The incident has been resolved. And monitoring lag has been fully mitigated. All systems are functioning and back to normal.

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