Tenable incident
Vulcan Platform: Inability to Open Support Tickets Via Email
Resolved after 19 hours 36 minutes, affecting US and EU, on January 5, 2026.
We have identified the issue and are currently working on a fix. You may also open tickets via the support form URL: https://support.vulcan.io/
Affected components
Update timeline
- investigating Jan 05, 2026, 11:42 AM UTC
We are aware of and actively investigating erros that are impacting opening ticket to Vulcan support team via email. You may open tickets via the support form URL: https://support.vulcan.io/
- identified Jan 05, 2026, 05:04 PM UTC
We have identified the issue and are currently working on a fix. You may also open tickets via the support form URL: https://support.vulcan.io/
- resolved Jan 06, 2026, 07:18 AM UTC
The issue has been resolved. We are sorry for the disruption and inconvenience.
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