Login and Platform Issues - related to tenablecloud.cn

Update timeline

1. investigating Jan 22, 2026, 05:41 PM UTC

   We are aware of and actively investigating login and performance issues currently impacting all functionality within all environments. The issue is related to an ongoing incident with our cloud service provider related to tenablecloud.cn DNS. We will provide periodic updates as our engineers continue working on this issue.

2. investigating Jan 22, 2026, 07:17 PM UTC

   We are continuing to investigate this issue.

3. investigating Jan 22, 2026, 07:52 PM UTC

   We are continuing to investigate this issue.

4. investigating Jan 22, 2026, 07:55 PM UTC

   We are continuing to investigate this issue.

5. identified Jan 22, 2026, 08:31 PM UTC

   The issue has been identified and a fix is being implemented.

6. monitoring Jan 22, 2026, 10:44 PM UTC

   A fix has been implemented and we are monitoring the results.

7. identified Jan 23, 2026, 02:49 PM UTC

   The issue has been identified and a fix is being implemented.

8. identified Jan 24, 2026, 01:30 AM UTC

   The issue has been identified and a fix is being implemented.

9. identified Jan 24, 2026, 08:26 AM UTC

   The issue has been identified and a fix is being implemented.

10. identified Jan 24, 2026, 12:26 PM UTC

    The issue has been identified and a fix is being implemented.

11. identified Jan 25, 2026, 01:31 AM UTC

    The issue has been identified and a fix is being implemented.

12. identified Jan 25, 2026, 06:25 AM UTC

    The issue has been identified and a fix is being implemented.

13. identified Jan 25, 2026, 10:45 AM UTC

    Our engineering team is continuing to work on a fix for this issue.

14. identified Jan 25, 2026, 03:08 PM UTC

    Our engineering team is continuing to work on a fix for this issue.

15. resolved Jan 26, 2026, 02:57 PM UTC

    The issue has been resolved. We are sorry for the disruption and inconvenience.