Resolved after 21 hours 37 minutes, on February 14, 2023.
Outgoing emails were delayed between 01:08 and 01:55 UTC due to a DNS change made by Telerivet's transactional email service provider (SendGrid), which was incompatible with a configuration setting on Telerivet's servers. This issue has been resolved by updating a configuration setting on Telerivet's servers.
Update timeline
- identified Feb 14, 2023, 01:35 AM UTC
Telerivet's servers are currently unable to send email due to an issue with our transactional email service provider.
- monitoring Feb 14, 2023, 02:06 AM UTC
Telerivet has implemented a workaround and emails are being sent now.
- resolved Feb 14, 2023, 11:12 PM UTC
Outgoing emails were delayed between 01:08 and 01:55 UTC due to a DNS change made by Telerivet's transactional email service provider (SendGrid), which was incompatible with a configuration setting on Telerivet's servers. This issue has been resolved by updating a configuration setting on Telerivet's servers.
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