Resolved on January 6, 2025.
The root cause of this issue was the inability to submit large batches of usage events due to a platform limitation with the payload size. Customers sending large batches of usage events received an error in Teleport Auth logs and a cluster alert. Impact was limited to a subset of customers. No effect to the health or stability of Teleport occurred during this time.
Update timeline
- resolved Jan 14, 2025, 07:40 PM UTC
An issue was reported regarding the ability to connect to the usage reporting server.
- postmortem Jan 14, 2025, 07:49 PM UTC
The root cause of this issue was the inability to submit large batches of usage events due to a platform limitation with the payload size. Customers sending large batches of usage events received an error in Teleport Auth logs and a cluster alert. Impact was limited to a subset of customers. No effect to the health or stability of Teleport occurred during this time.
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