Teamleader incident

Issues with EWS / Outlook upstream provider

Resolved after 2 days 23 hours, affecting Lead Capture Booster and Exchange Web Services and 1 more, on November 25, 2024.

resolved Nov 28, 2024, 08:13 AM UTC

The incident has been marked as resolved by Microsoft after an extensive monitoring. Everything regarding the Exchange Web Services and the Outlook upstream provider is working as expected.

Started
Nov 25, 2024, 08:42 AM UTC
Resolved
Nov 28, 2024, 08:13 AM UTC
Duration
2d 23h
Detected by Pingoru
Nov 25, 2024, 08:42 AM UTC

Affected components

Lead Capture BoosterExchange Web ServicesUpstream providers

Update timeline

  1. investigating Nov 25, 2024, 08:42 AM UTC

    There are currently issues with the Exchange Web Services and the Outlook upstream provider, which might impact our Outlook integrations. We are currently monitoring the situation to make sure that these services can be restored as soon as possible once available again.

  2. investigating Nov 25, 2024, 11:05 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 25, 2024, 03:11 PM UTC

    The issue has been identified and confirmed by our 3rd party provider Microsoft. Microsoft is currently deploying and monitoring a fix which should resolve the issue shortly.

  4. monitoring Nov 26, 2024, 07:55 AM UTC

    The issues with the Exchange Web Services and the Outlook upstream provider seem to have been resolved for the time being, we're monitoring the situation; our services are operational again.

  5. resolved Nov 28, 2024, 08:13 AM UTC

    The incident has been marked as resolved by Microsoft after an extensive monitoring. Everything regarding the Exchange Web Services and the Outlook upstream provider is working as expected.

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