Teamleader incident
Issue with tickets in Teamleader Focus' Shared Inbox
Resolved after 3 days 2 hours, affecting Teamleader Focus Web App and Ticketcloud and 1 more, on June 20, 2025.
The issue has been resolved: all tickets are being forwarded to the Teamleader Focus' Shared Inbox.
Affected components
Update timeline
- investigating Jun 20, 2025, 06:58 AM UTC
We are currently investigating an issue where tickets are not being forwarded to Teamleader Focus' Shared Inbox because of a 'block' coming from our ticketing provider. We are currently coordinating with our provider in order to solve the issue. Tickets can still be sent out from the Shared Inbox module, but replies on those tickets will not be forwarded to the Shared Inbox in Teamleader Focus. However, all the emails and replies to tickets you receive will still be in your email provider inbox, so we suggest using that to manage your emails for the time being. We will update the status page as soon as more information is available.
- monitoring Jun 20, 2025, 02:44 PM UTC
A fix has been implemented and tickets are again being forwarded to the Teamleader Focus' Shared Inbox. We are monitoring the situation.
- resolved Jun 23, 2025, 09:43 AM UTC
The issue has been resolved: all tickets are being forwarded to the Teamleader Focus' Shared Inbox.
Your product runs on more than Teamleader
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services