TDC Cloud Solutions incident

Service Status: Puzzel

Resolved after 129 days 4 hours, affecting Puzzel, on October 25, 2024.

identified Mar 03, 2025, 10:50 AM UTC

We are continuing to work on a fix for this issue.

Started
Oct 25, 2024, 07:45 AM UTC
Resolved
Mar 03, 2025, 12:06 PM UTC
Duration
129d 4h
Detected by Pingoru
Oct 25, 2024, 07:45 AM UTC

Affected components

Puzzel

Update timeline

  1. identified Oct 25, 2024, 07:45 AM UTC

    Puzzel agenter kan opleve periodiske problemer med at besvare opkald. Puzzel har identificeret fejlen og arbejder aktivt på en løsning. Vi beklager ulejligheden og takker for jeres tålmodighed. ---------------------------------------------------------------------------------------------------------------------------------------------------------- Puzzel agents may experience intermittent issues with answering calls. Puzzel has identified the fault and is actively working on a solution. We apologize for the inconvenience and thank you for your patience.

  2. identified Mar 03, 2025, 10:50 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Mar 03, 2025, 12:06 PM UTC

    This incident has been resolved.

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