Resolved after 8 hours 9 minutes, affecting Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a> and Website - <a href="https://www.teachtci.com">www.teachtci.com</a> and 1 more, on October 20, 2025.
We are continuing to monitor for any further issues.
Affected components
Web App - <a href="https://subscriptions.teachtci.com/">subscriptions.teachtci.com</a>, <a href="https://student.teachtci.com/">student.teachtci.com</a>Website - <a href="https://www.teachtci.com">www.teachtci.com</a>Support: Phone
Update timeline
- identified Oct 20, 2025, 03:18 PM UTC
TCI is currently experiencing slow loading times due to disruption with Amazon Web Services. We apologize for the inconvenience.
- monitoring Oct 20, 2025, 08:19 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2025, 08:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:28 PM UTC
This incident has been resolved.
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Amazon Web Services