Resolved after 15 minutes, on September 17, 2026.
While we continue to investigate, there is a workaround you can use. If your portal does not open on your custom website address, go to your standard TaxDome address instead, in the format yourfirmname.taxdome.com. Everything in your account works as normal there, and your clients can be pointed to the same address in the meantime. Our team is still working on the root cause. We will post the next update here as soon as we have one, and thank you for your patience.
Update timeline
- investigating Sep 17, 2026, 11:20 AM UTC
While we continue to investigate, there is a workaround you can use. If your portal does not open on your custom website address, go to your standard TaxDome address instead, in the format yourfirmname.taxdome.com. Everything in your account works as normal there, and your clients can be pointed to the same address in the meantime. Our team is still working on the root cause. We will post the next update here as soon as we have one, and thank you for your patience.
- resolved Sep 17, 2026, 11:32 AM UTC
We've now resolved the incident. Thanks for your patience.
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