Resolved after 4 days, affecting TapAnalytics/TapReports, on May 23, 2025.
X Ads have restored their API over the weekend and after monitoring, we can confirm a majority of customers fetches have been successfully completing. We will close this incident as the connection now appears to be stable. If you are still facing issues with the X Ads connection, please reach out to support. Thank you, The TapClicks Team
Affected components
Update timeline
- identified May 23, 2025, 04:00 PM UTC
Description: Tapclicks is currently experiencing an outage with the X (formerly Twitter) Ads Connector. This issue is due to an external service disruption on X Ads' side, which is impacting our ability to retrieve new advertising data via their API. Impact: New data from X Ads is currently unavailable in Tapclicks. Previously imported data remains intact and accessible. Next Steps: We are monitoring the situation and awaiting further updates from X. We will provide additional information as it becomes available. Thank you for your patience and understanding.
- resolved May 27, 2025, 04:53 PM UTC
X Ads have restored their API over the weekend and after monitoring, we can confirm a majority of customers fetches have been successfully completing. We will close this incident as the connection now appears to be stable. If you are still facing issues with the X Ads connection, please reach out to support. Thank you, The TapClicks Team
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