Tally incident

Degraded connectivity for UK customers

Resolved after 1 day 3 hours, affecting section-168662 (Tally Application) and section-168662 (Tally API) and 1 more, on August 18, 2025.

resolved Aug 19, 2025, 03:44 PM UTC

The reachability issues affecting BT, EE, and Plusnet customers have been resolved. Access to Tally is now fully restored.

Started
Aug 18, 2025, 12:00 PM UTC
Resolved
Aug 19, 2025, 03:44 PM UTC
Duration
1d 3h
Detected by Pingoru
Aug 18, 2025, 12:00 PM UTC

Affected components

section-168662 (Tally Application)section-168662 (Tally API)section-168662 (Custom domains)

Update timeline

  1. investigating Aug 18, 2025, 12:00 PM UTC

    We're seeing reachability issues for customers on BT, EE, and Plusnet (ASN AS2856) due to an upstream block. We're working with the provider to restore access.

  2. resolved Aug 19, 2025, 03:44 PM UTC

    The reachability issues affecting BT, EE, and Plusnet customers have been resolved. Access to Tally is now fully restored.

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