Resolved after 2 hours 27 minutes, affecting Synthflow Dashboard (Synthflow Dashboard - Legacy infrastructure), on September 7, 2026.
This issue is now resolved. RCA: Impact: Users were unable to log in to white-label workspaces using custom domains. Standard workspaces were unaffected. Root cause: A change introduced during an internal migration caused an expected issue affecting only custom domain workspaces. Resolution: We have applied the fix, and introduced enhanced QA processes specific for custom domain workspaces We apologise for the disruption.
Affected components
Update timeline
- investigating Sep 07, 2026, 01:15 PM UTC
We are aware of an issue preventing end users from logging in to white-label workspaces, those configured with a customer’s own domain and branding. This issue is limited to custom-domain workspaces. All other services are operating normally.
- resolved Sep 07, 2026, 03:42 PM UTC
This issue is now resolved. RCA: Impact: Users were unable to log in to white-label workspaces using custom domains. Standard workspaces were unaffected. Root cause: A change introduced during an internal migration caused an expected issue affecting only custom domain workspaces. Resolution: We have applied the fix, and introduced enhanced QA processes specific for custom domain workspaces We apologise for the disruption.
- resolved Sep 07, 2026, 03:42 PM UTC
This issue is now resolved. RCA: Impact: Users were unable to log in to white-label workspaces using custom domains. Standard workspaces were unaffected. Root cause: A change introduced during an internal migration caused an expected issue affecting only custom domain workspaces. Resolution: We have applied the fix, and introduced enhanced QA processes specific for custom domain workspaces We apologise for the disruption.
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