Synergy Wholesale incident

Critical downtime

Resolved after 20 hours 42 minutes, on July 23, 2026.

investigating Jul 23, 2026, 09:31 AM UTC

We've fixed the core issue, and are waiting for things to recover.

Started
Jul 23, 2026, 09:22 AM UTC
Resolved
Jul 24, 2026, 06:05 AM UTC
Duration
20h 42m
Detected by Pingoru
Jul 23, 2026, 09:22 AM UTC

Update timeline

  1. investigating Jul 23, 2026, 09:22 AM UTC

    We are currently looking into an issue that is causing some issues connecting to servers in the synXYae.syd5 We will update this status when we have more information as we get it.

  2. investigating Jul 23, 2026, 09:31 AM UTC

    We've fixed the core issue, and are waiting for things to recover.

  3. resolved Jul 24, 2026, 06:05 AM UTC

    We've now resolved the incident. Thanks for your patience.

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