Resolved after 5 hours 10 minutes, affecting Crypto Withdrawals, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:15 AM UTC
We are currently aware of an issue affecting several services due to an outage with third-party providers. Customers may be unable to: - Open new or previous chat conversations via Live Chat - Add new withdrawal addresses - Complete new sign-ups to the platform - Receive SMS one-time passwords (OTP) Our team is actively working with the providers to resolve the issue as quickly as possible. We appreciate your patience and understanding and will provide further updates as they become available. For urgent support queries, please email our team at [email protected]
- investigating Oct 20, 2025, 07:52 AM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 08:32 AM UTC
The issue remains ongoing. We are continuing to closely monitor the situation with our third-party providers and will share further updates as soon as more information becomes available.
- monitoring Oct 20, 2025, 09:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 12:26 PM UTC
This incident has been resolved.
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