Resolved after 59 minutes, on January 9, 2026.
Our upstream third-party provider has implemented a fix and is monitoring for recovery. We will provide a further update once stability is confirmed.
Update timeline
- investigating Jan 09, 2026, 08:21 PM UTC
We are currently experiencing an issue with our live chat service due to upstream third-party service disruption. All other Swyftx features remain fully operational. Our team is monitoring the situation, and we will provide updates as more information becomes available. For any urgent matters, please contact [email protected]
- investigating Jan 09, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 09, 2026, 08:59 PM UTC
Our upstream third-party provider has implemented a fix and is monitoring for recovery. We will provide a further update once stability is confirmed.
- resolved Jan 09, 2026, 09:20 PM UTC
Live chat services have been restored and are operating as normal.
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