Resolved after 16 hours 27 minutes, affecting Initial Verification, on March 13, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Initial Verification
Update timeline
- investigating Mar 13, 2025, 07:42 AM UTC
Our ID verification provider is currently experiencing intermittent downtime, which may prevent new customers from completing the initial verification. We appreciate your patience and understanding and will provide an update on this situation shortly.
- identified Mar 13, 2025, 10:01 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2025, 11:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 14, 2025, 12:09 AM UTC
This incident has been resolved.
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