Team sites not loading

Update timeline

1. investigating Oct 20, 2025, 02:37 PM UTC

   We are currently investigating issues with our customer team sites not loading. We will update when we have more information.

2. investigating Oct 20, 2025, 02:51 PM UTC

   We have identified the root issue as an upstream issue with our service provider Salesforce (https://status.salesforce.com/incidents/20003370) related to a broader Amazon AWS outage (https://health.aws.amazon.com/health/status). We'll update again once we have more detailed information.

3. investigating Oct 20, 2025, 03:15 PM UTC

   We are continuing to investigate this issue.

4. investigating Oct 20, 2025, 04:19 PM UTC

   We are still waiting on more information from Heroku / AWS. We are also exploring ways to mitigate this issue on our end, still in progress. We'll update again once we have an update.

5. investigating Oct 20, 2025, 05:44 PM UTC

   We have indications that AWS is slowly starting to recover, and some of our team sites have begun to load intermittently. We are continuing to monitor the situation.

6. monitoring Oct 20, 2025, 05:55 PM UTC

   It looks like our sites are steadily recovering after AWS deployed their fixes. Performance might still be slower than normal for a period, but our sites appear to be generally back online now. We will continue monitoring and will update again if anything changes.

7. resolved Oct 20, 2025, 08:04 PM UTC

   Everything seems back to normal. We will continue monitoring, but it looks like things are recovered now.