Resolved after 1 hour 55 minutes, affecting Hosted Checkout, on January 7, 2025.
Services for the Swell-hosted checkout connected to our data centers are in the process of recovering. We will continue to monitor the situation closely to ensure full stability.
Affected components
Update timeline
- identified Jan 07, 2025, 02:00 PM UTC
We are currently experiencing connectivity issues that may result in latency or timeout errors for our hosted checkout. This issue has been identified as originating from a third-party service provider. Our team is actively monitoring their progress and exploring potential mitigations to minimize the impact on our services. We appreciate your patience and will provide updates as soon as new information becomes available.
- identified Jan 07, 2025, 02:01 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 07, 2025, 03:08 PM UTC
Services for the Swell-hosted checkout connected to our data centers are in the process of recovering. We will continue to monitor the situation closely to ensure full stability.
- resolved Jan 07, 2025, 03:55 PM UTC
This incident has been resolved.
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