Swapcard incident
Database replication delay causing data inconsistencies in the Event App, Studio and Developer API
Resolved after 2 hours 34 minutes, affecting Studio and Event App and 1 more, on October 9, 2026.
The incident is resolved. Replication is fully back in sync, and the platform is working normally.
Affected components
Update timeline
- monitoring Oct 09, 2026, 12:30 PM UTC
A data replication delay on one of our database replicas may cause some users to see outdated or inconsistent information in the interface. Some users may also run into occasional errors. No data has been lost. Our team has taken action, and we are monitoring closely while the replica catches up. If you see inconsistencies, refresh the page. We'll post another update once this is fully resolved.
- resolved Oct 09, 2026, 03:04 PM UTC
The incident is resolved. Replication is fully back in sync, and the platform is working normally.
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Amazon Web Services