Resolved after 25 minutes, affecting Web application, on March 19, 2026.
We have identified the root cause of the incident. The issue was caused by a faulty deployment that introduced a bug in the organization details endpoint, resulting in errors for some organizations. There has been no data loss, and the impact was limited to a subset of users. The fix has been successfully deployed, and the issue is now resolved.
Affected components
Update timeline
- investigating Mar 19, 2026, 05:42 PM UTC
We are currently experiencing an issue affecting access to Survicate. You may encounter the following problems: • Inability to log in to your Survicate workspaces • Errors displayed on the home page after logging in Our team is actively investigating the root cause and working on a fix. All surveys are working and collecting responses as expected. We will provide updates as soon as more information becomes available.
- resolved Mar 19, 2026, 06:08 PM UTC
We have identified the root cause of the incident. The issue was caused by a faulty deployment that introduced a bug in the organization details endpoint, resulting in errors for some organizations. There has been no data loss, and the impact was limited to a subset of users. The fix has been successfully deployed, and the issue is now resolved.
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