Resolved after 20 minutes, affecting SurveyMonkey, on August 18, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
SurveyMonkey
Update timeline
- investigating Aug 18, 2026, 12:42 AM UTC
All Summary and Responses Data exports to Excel/CSV formats are failing. Summary PDF and PPT exports appear to be working.
- identified Aug 18, 2026, 12:56 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 01:00 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 01:03 AM UTC
This incident has been resolved.
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