SurveyMonkey incident
Customers are unable to contact support through our Help Center chatbot
Major Vendor's status page →
Resolved after 58 minutes, affecting SurveyMonkey, on July 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
SurveyMonkey
Update timeline
- investigating Jul 14, 2026, 07:07 PM UTC
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
- identified Jul 14, 2026, 07:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 14, 2026, 08:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:06 PM UTC
This incident has been resolved.
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