SurveyMonkey incident
Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'
Major Vendor's status page →
Resolved after 40 minutes, affecting SurveyMonkey, on January 12, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
SurveyMonkey
Update timeline
- investigating Jan 12, 2026, 11:47 PM UTC
On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.
- monitoring Jan 13, 2026, 12:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 13, 2026, 12:27 AM UTC
This incident has been resolved.
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