SurveyMonkey incident
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
Major Vendor's status page →
Resolved after 2 hours 56 minutes, affecting SurveyMonkey, on April 15, 2026.
The cause has been identified and a fix is being implemented.
Affected components
SurveyMonkey
Update timeline
- investigating Apr 15, 2026, 02:45 PM UTC
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes available.
- identified Apr 15, 2026, 03:33 PM UTC
The cause has been identified and a fix is being implemented.
- resolved Apr 15, 2026, 05:20 PM UTC
This issue has been resolved!
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