Resolved after 5 hours 5 minutes, on February 20, 2025.
We are continuing to monitor for any further issues.
Update timeline
- investigating Feb 20, 2025, 10:29 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- investigating Feb 20, 2025, 10:48 AM UTC
There is currently an incident in Azure affecting document storage. We are actively monitoring the situation and will provide updates as more information becomes available.
- identified Feb 20, 2025, 11:08 AM UTC
The ongoing Azure incident is impacting the storage of documents and attachments, the retrieval of existing documents and attachments, and the sending of emails from the service for some customers. We are actively monitoring the situation and will provide updates as soon as more information becomes available.
- monitoring Feb 20, 2025, 12:25 PM UTC
Our monitoring indicates that the situation is gradually normalizing. However, Microsoft has not yet updated their status. We will continue to closely monitor the situation and provide further updates as needed.
- monitoring Feb 20, 2025, 02:35 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 20, 2025, 03:34 PM UTC
This incident has been resolved.
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