SuperOffice incident

Periodic performance degradation

Resolved after 23 hours 8 minutes, affecting Login services and Sales & Marketing Client and 1 more, on August 25, 2025.

monitoring Aug 25, 2025, 08:21 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 25, 2025, 08:29 AM UTC
Resolved
Aug 26, 2025, 07:38 AM UTC
Duration
23h 8m
Detected by Pingoru
Aug 25, 2025, 08:29 AM UTC

Affected components

Login servicesSales & Marketing ClientService ClientAPI and Apps

Update timeline

  1. identified Aug 25, 2025, 08:29 AM UTC

    We’ve identified a bottleneck in a network component within the datacenter that is causing periodic performance issues. A fix is scheduled for 22:00 tonight, which may result in up to 15 minutes of downtime. We apologize for the inconvenience and appreciate you're understanding as we work to improve system performance.

  2. monitoring Aug 25, 2025, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2025, 07:38 AM UTC

    This incident has been resolved.

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