Resolved after 23 hours 36 minutes, affecting Login services, on September 3, 2025.
A fix has been implemented tonight. Login services are back to normal for all affected users.
Affected components
Update timeline
- investigating Sep 03, 2025, 08:39 AM UTC
We are currently investigating this issue.
- investigating Sep 03, 2025, 08:40 AM UTC
We are continuing to investigate this issue.
- identified Sep 03, 2025, 09:25 AM UTC
We’ve identified the cause of the login issue affecting a small number of users. These users experience a problem where the login page appears to be stuck loading. A workaround has been found and is being implemented for affected users when our monitors detect it or by contacting support. A permanent fix will be rolled out during the evening.
- monitoring Sep 03, 2025, 03:07 PM UTC
Workaround has been implemented. A permanent fix will be rolled out tonight.
- monitoring Sep 03, 2025, 09:33 PM UTC
A fix has been implemented tonight. Login services are back to normal for all affected users.
- resolved Sep 04, 2025, 08:16 AM UTC
This incident has been resolved.
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