Resolved after 2 hours 39 minutes, on May 21, 2026.
Branch creation has returned to normal. We are investigating a set of factors that likely contributed to the degradation, including cluster load, lock contention, and service start-up sequencing to identify areas for improvement going forward. We will monitor our platform for another 30 minutes to ensure the problem has fully resolved before resolving the incident.
Update timeline
- investigating May 21, 2026, 04:46 PM UTC
We are seeing degradation in branch creation linked to database migration locks. We are investigating and will share further updates as progress is made.
- investigating May 21, 2026, 05:45 PM UTC
We continue investigating different possible underlying causes and will provide updates as progress is made.
- monitoring May 21, 2026, 06:54 PM UTC
Branch creation has returned to normal. We are investigating a set of factors that likely contributed to the degradation, including cluster load, lock contention, and service start-up sequencing to identify areas for improvement going forward. We will monitor our platform for another 30 minutes to ensure the problem has fully resolved before resolving the incident.
- resolved May 21, 2026, 07:26 PM UTC
Branch creation continues to be stable.
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