Project Creation Issues - eu-west-1

Update timeline

1. investigating Jan 28, 2026, 05:02 PM UTC

   We are investigating issues affecting instance operations in the eu-west-1 region. This may impact new project creation, project unpauses, read replica creation, and upgrades. Existing projects remain unaffected.

2. investigating Jan 28, 2026, 05:56 PM UTC

   Instance operations in eu-west-1 are impacted by an ongoing infrastructure provider incident causing network issues in the region. Affected operations include new project creation, unpauses, read replica creation, and upgrades. Existing projects are unaffected. Our provider is aware of the issue and we already see error rates and latency trending down. We will update as the situation progresses.

3. identified Jan 28, 2026, 06:45 PM UTC

   We continue to monitor for resolution of the upstream provider incident.

4. identified Jan 28, 2026, 07:55 PM UTC

   We are continuing to monitor for resolution of the upstream provider incident.

5. identified Jan 28, 2026, 08:01 PM UTC

   We have received word from our upstream partner that their issue has been resolved. The team is currently testing all functionality on our side and cleaning up previously errored requests. Once we're confident things are back to normal, we'll resume project actions in the region.

6. monitoring Jan 28, 2026, 08:13 PM UTC

   Project actions (creation, unpauses, read replica creation, upgrades) have been re-enabled, and the team is monitoring.

7. resolved Jan 28, 2026, 09:32 PM UTC

   This incident has been resolved.