Resolved after 1 hour 48 minutes, on March 7, 2026.
A fix has been applied by our upstream provider and we have re-enabled subscription plan upgrades and paid organization creation. We are monitoring to confirm full recovery.
Update timeline
- investigating Mar 07, 2026, 12:10 PM UTC
We are currently experiencing issues with subscription plan changes and have contacted our upstream billing provider to help investigate. Subscription Plan changes are temporarily disabled while we investigate.
- investigating Mar 07, 2026, 12:45 PM UTC
We have temporarily disabled subscription plan upgrades and paid organization creation while we work with our upstream billing provider to resolve the issue. We’ll provide an update as soon as we have more information.
- monitoring Mar 07, 2026, 01:23 PM UTC
A fix has been applied by our upstream provider and we have re-enabled subscription plan upgrades and paid organization creation. We are monitoring to confirm full recovery.
- resolved Mar 07, 2026, 01:58 PM UTC
This incident has been resolved.
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