All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts

Update timeline

1. investigating Jan 21, 2026, 09:38 PM UTC

   We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

2. investigating Jan 21, 2026, 09:57 PM UTC

   [Comment from Opsgenie]System noted: "Statuspage incident status [INVESTIGATING] has changed as [IDENTIFIED]. Statuspage incident message [We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.] has changed as [We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.]. " on alert: "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts"

3. investigating Jan 21, 2026, 10:01 PM UTC

   [Comment from Opsgenie]System noted: "Statuspage incident impact [NONE] has changed as [MINOR]. " on alert: "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts"

4. investigating Jan 21, 2026, 11:32 PM UTC

   [Comment from Opsgenie]System noted: "Statuspage incident status [IDENTIFIED] has changed as [RESOLVED]. Statuspage incident message [We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.] has changed as [We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).]. Following components are removed: [Admin Panel]. Following components are added: [Core Authentication Service]. " on alert: "All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts"

5. resolved Jan 22, 2026, 11:23 AM UTC

   This incident has been resolved.