SumUp incident

[Europe] Transfers out impacted

Resolved after 4 hours 42 minutes, on March 17, 2026.

resolved Mar 17, 2026, 01:54 PM UTC

Issue resolved Downloading the latest version of the Android application would solve the problem.

Started
Mar 17, 2026, 09:12 AM UTC
Resolved
Mar 17, 2026, 01:54 PM UTC
Duration
4h 42m
Detected by Pingoru
Mar 17, 2026, 09:12 AM UTC

Update timeline

  1. identified Mar 17, 2026, 09:12 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with validating some of the outbound transfers via our mobile application. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Mar 17, 2026, 10:58 AM UTC

    Issue identified and fixed, working on validating and deploying. Our engineering team has found and fixed the cause of the problem. We are preparing an Android app update, which would mitigate the problem. You can stay up to date here on our status page "status page": https://status.sumup.com.

  3. resolved Mar 17, 2026, 01:54 PM UTC

    Issue resolved Downloading the latest version of the Android application would solve the problem.

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