SumUp incident
[Europe] Increased failures with cards issued by Santander UK
Resolved after 2 hours 3 minutes, affecting Card Readers and Online Payments and 1 more, on April 10, 2026.
The issue has been resolved Services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
Affected components
Update timeline
- monitoring Apr 10, 2026, 01:06 PM UTC
[Informative only] We're monitoring an increased failure rate with cards issued by Santander UK. The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal.
- resolved Apr 10, 2026, 03:09 PM UTC
The issue has been resolved Services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.
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