SumUp incident

[Brazil] PIX processing issues

Resolved after 12 minutes, affecting Generate QR Code and Pay QR Code and 1 more, on April 16, 2026.

resolved Apr 16, 2026, 10:53 AM UTC

An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Started
Apr 16, 2026, 10:40 AM UTC
Resolved
Apr 16, 2026, 10:53 AM UTC
Duration
12m
Detected by Pingoru
Apr 16, 2026, 10:40 AM UTC

Affected components

Generate QR CodePay QR CodeReceive PixSend Pix

Update timeline

  1. investigating Apr 16, 2026, 10:40 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. resolved Apr 16, 2026, 10:53 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

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