SumUp incident

[Latin America] CloudAPI service degradation

Resolved after 6 minutes, on July 3, 2026.

resolved Jul 03, 2026, 03:51 PM UTC

We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Started
Jul 03, 2026, 03:45 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
6m
Detected by Pingoru
Jul 03, 2026, 03:45 PM UTC

Update timeline

  1. investigating Jul 03, 2026, 03:45 PM UTC

    We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

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