SumUp incident

[USA] Some payments failing

Resolved after 3 hours 2 minutes, affecting Card Readers and Tap to Pay on Android and 1 more, on June 27, 2026.

resolved Jun 27, 2026, 04:34 PM UTC

The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Started
Jun 27, 2026, 01:32 PM UTC
Resolved
Jun 27, 2026, 04:34 PM UTC
Duration
3h 2m
Detected by Pingoru
Jun 27, 2026, 01:32 PM UTC

Affected components

Card ReadersTap to Pay on AndroidTap to Pay on iPhone

Update timeline

  1. investigating Jun 27, 2026, 01:32 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Jun 27, 2026, 02:07 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. identified Jun 27, 2026, 03:01 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  4. monitoring Jun 27, 2026, 03:43 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring Jun 27, 2026, 03:46 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  6. monitoring Jun 27, 2026, 03:48 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  7. monitoring Jun 27, 2026, 03:57 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  8. resolved Jun 27, 2026, 04:34 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

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