SumUp incident

[Latin America] Logins

Resolved after 4 hours 36 minutes, affecting Card Readers and Online Payments and 1 more, on June 11, 2026.

resolved Jun 11, 2026, 08:21 PM UTC

Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Started
Jun 11, 2026, 03:45 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
4h 36m
Detected by Pingoru
Jun 11, 2026, 03:45 PM UTC

Affected components

Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins

Update timeline

  1. investigating Jun 11, 2026, 03:45 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating Jun 11, 2026, 06:34 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. monitoring Jun 11, 2026, 06:58 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. monitoring Jun 11, 2026, 07:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  5. monitoring Jun 11, 2026, 08:18 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved Jun 11, 2026, 08:21 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

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